Online Ordering

  • Most of our events are available to view online within 24-48 hours. You can browse through your images and purchase prints or digital downloads directly from the website.

    Click here view our current online galleries

  • Yes, once you have identified which image(s) you require and have the id numbers ready, we can process your order and take your payment over the phone.

    Please call our office on 01604 466615.

  • Generally orders are printed on Thursdays and dispatched using your chosen delivery option on Fridays each week, however during our peak times of the year, Summer & Christmas season, some deliveries can take up to 3 weeks.

    If you require your order urgently or by a certain date, you can call our office to confirm current delivery times on 01604 466615. We do our very best to get your orders to you as quickly as possible.

  • Christmas 2017 Order deadline for printed orders

    The last date for ordering printed photos for delivery before Christmas is midnight on Sunday 17th December.

    You can however still purchase instantly downloadable images and have them printed locally.

  • When purchasing a digital download you are shown an online receipt just after check out. This receipt has a large red ‘Download’ link on it that you need to click to instantly download your purchased image.

    (This is best done from a computer).

    You will also receive an email containing the same receipt with the download link showing on it.

    PLEASE NOTE: You must download your image within 30 days as the link will expire.

  • Yes you can crop in on the images, there is a tool on the gallery site that allows you to do this yourself.

    You will need to find the image you require and click on it to see the enlarged view.

    You must add your required image to the cart first and select which size print you would like from the menu on the left hand side, then click on the crop icon (see image below).
     
    You can drag the corners of the cropping box to the exact size you require. You can also change the orientation from landscape to portrait by clicking the rotate button above the image.
     
     
  • If you have paid for a package which includes free downloadable images you can download individual images directly to your computer, simply:

    • Log in to your event
    • Click on your required image
    • Underneath the enlarged image, click the downwards facing arrow.

    See example screen shot below

     

  • If you are experiencing any trouble trying to use the online cart please ensure your internet browser is up to date. Unfortunately the new store front is not compatible with old browsers.

  • Your payment will appear on your credit card or bank statement under the name Photocall Events.

  • If your order has not yet been dispatched then yes you can add to your original order and will only pay one delivery fee. This does however need to be done over the phone so please ensure you have your required image number(s) ready when you call. To add to your order please call 01604 466615.

  • Photographs may not be returned for any reason other than a damaged or faulty product.

    If your order arrives damaged or faulty in any way, you must notify us within 7 days.

    For damages or flaws we require photographic proof. A picture taken on a mobile phone showing the damage or flaw should be emailed to websales@photocall-events.co.uk along with your name and order number.

    A refund or replacement products will then be posted back to you depending on the circumstances.

    Please contact us to arrange returns & replacements on 01604 466615.

  • If your order arrives damaged or faulty in any way, you must notify us within 7 days.

    For damages or flaws we require photographic proof. A picture taken on a mobile phone showing the damage or flaw should be emailed to websales@photocall-events.co.uk along with your name and order number.

    A refund or replacement products will then be posted back to you depending on the circumstances.

    Please contact us to arrange returns & replacements on 01604 466615.